Last Updated: 23/10/2023

At The Sustainable Landscape, we aim to provide the best possible experience for our customers. If you are not completely satisfied with your purchase, we are here to help.

Refund Eligibility:

We offer refunds under the following circumstances:

1. Faulty or Defective Products: If you receive a product that is damaged, faulty, or not as described, you may be eligible for a full refund. Please contact us within [number of days] of receiving the product and provide details of the issue.
2. Cancellation of Services: If you request the cancellation of a service, we will assess your request based on the terms and conditions associated with that service. We may offer a full or partial refund, or no refund, depending on the circumstances.

Refund Process:

To request a refund, please contact our customer support team at [contact information]. Provide your order or transaction details and the reason for your request.

Upon receiving your request, we will assess your eligibility for a refund. If approved, we will process your refund within [number of days]. Refunds will be issued via the original payment method.

Non-Refundable Items:

Some items or services may not be eligible for a refund, such as digital downloads, gift cards, or products explicitly marked as non-refundable.

Contact Us:

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our customer support team at info@thesustainablelandscape.com

Policy Changes:

We reserve the right to modify or update our refund policy. Any changes will be posted on this page.

Thank you for choosing The Sustainable Landscape. We value your trust and are committed to providing a fair and transparent refund process.